Data Protection Notice
Information about personal data processed for contact, quotation, site-survey and service requests.
Business and contact details
Personal-data processing on this website is carried out by Nuh Kaya – Kaya Ticaret, operating under the Midea Klima Servis brand, as the data controller.
- Data controller: Nuh Kaya – Kaya Ticaret
- Brand name: Midea Klima Servis
- Address: Harmantepe Mahallesi, Gültepe, Abdi İpekçi Caddesi No:14/A, 34410 Kağıthane / İstanbul
- Office telephone: 0212 278 93 78
- Mobile 1 / WhatsApp: 0507 756 76 73
- Mobile 2 (calls only): 0 532 285 18 52
- WhatsApp message: 0507 756 76 73
- Email: info@mideaklimaservis.com.tr
Personal data processed
Depending on the form and the details you provide, we may process your full name, telephone number, optional email, district, optional address, request type, equipment brand and type, product of interest, subject, message and preferred contact or service time. The system may also create a reference number, timestamp and pseudonymised technical security record.
Do not enter identity numbers, bank/card details, health data or other sensitive information that is unnecessary for the requested service.
Purposes and legal grounds
- Receiving sales, quotation, survey and service requests; contacting you; and planning appointments, installation, maintenance or repair: Turkish Personal Data Protection Law No. 6698, Article 5/2(c), steps directly related to entering into or performing a contract.
- Tracking request status and service communications: Article 5/2(c) and, where proportionate, the legitimate-interest ground in Article 5/2(f).
- Preventing abuse and protecting system access and auditability: Article 5/2(f), subject to necessity and balancing.
- Establishing, exercising or protecting legal rights: Article 5/2(e).
- Meeting specific accounting, tax or authority obligations when they arise: Article 5/2(ç).
The request form is not conditional on an unnecessary consent checkbox. No marketing-message consent is requested or used by this website.
Collection method and recipients
Data is collected electronically when you submit a contact/service form, use a telephone or WhatsApp link, or when an authorised user operates the management panel. Data may be shared only as necessary with authorised Midea Klima Servis staff, assigned service technicians, application/hosting providers and legally authorised public bodies or courts. Personal data is not sold.
External services and international data flows
The WhatsApp control is an external wa.me link; the website does not load a Meta pixel, SDK or WhatsApp iframe. Google Maps remains disabled until you enable the functional preference. Using either external service may create a direct data flow to the relevant provider under that provider’s own terms.
Retention
The periods below are maximum periods applied through the periodic destruction procedure. A period starts when the request or process is closed, authorisation ends, or the processing conditions for the record otherwise cease.
| Record | Maximum retention period |
|---|---|
| Contact or quotation request that does not become a service | 2 years after closure |
| Survey, installation, repair, service and contract records | Up to 10 years after completion where necessary for legal obligations or the protection of rights |
| Security and audit logs | 1 year |
| Administrator account and role record | 1 year after authorisation ends |
| Administrator session | 8 hours |
| Privacy preference | Until changed by the user or cleared from the browser |
| Destruction procedure records | At least 3 years |
When the processing purpose and legal ground end, records are erased, destroyed or anonymised through a periodic destruction procedure performed at intervals of no more than six months. Records required for an ongoing legal obligation, dispute or the establishment, exercise or protection of rights may be held outside routine destruction only for the relevant purpose and period. Each destruction operation is documented with a non-personal aggregate record kept for at least three years. The retention and deletion cycle for production backups will be applied under a server-specific backup and restore procedure once that procedure is enabled and verified; this notice does not promise a fixed backup-erasure period that is not yet operationally configured. If a backup is restored, records whose retention period has expired are subjected to destruction again before they return to active use.
Your rights and applications
Under Article 11 of Law No. 6698, you may ask whether data is processed; request information; learn the purpose, use and recipients; request correction, deletion or destruction where the conditions apply; ask for these actions to be notified to recipients; object to an adverse result based solely on automated analysis; and seek compensation for unlawful processing.
Send a written application marked “Personal Data Application”, including enough information to verify your identity and request, to Harmantepe Mahallesi, Gültepe, Abdi İpekçi Caddesi No:14/A, 34410 Kağıthane / İstanbul or email info@mideaklimaservis.com.tr. For general information about the procedure, call 0212 278 93 78. Applications are handled as soon as possible and no later than 30 days under the applicable procedure.